One manual. Every platform. The same standard.
Our most important output isn't a single verdict — it's a repeatable method. The Website & Digital Platform Evaluation Manual lets any reviewer assess any MDA platform against identical criteria, so results are comparable and reproducible.
A shared discipline for every review
The manual reduces subjectivity and makes findings usable by government. Every reviewer follows the same steps for every platform.
Built on recognised practice
The manual adapts established international and Nigerian public-sector standards to the realities of Anambra's digital environment.
100 points across what actually matters to citizens
Every platform is scored across four weighted categories — from first impression to whether the citizen achieves the intended outcome.
User Experience & Usability
Mobile responsiveness, desktop layout, navigation, readability, content quality, accessibility, broken links, forms, and ease of completing tasks.
Technical & Security
HTTPS, SSL certificates, security headers, information exposure, authentication, data handling, privacy, software hygiene, DNS, hosting, and error handling. The core of our findings →
Feedback & Continuous Improvement
Feedback channels, contact forms, complaint escalation, response timelines, operational updates, analytics, maintenance, and evidence of improvement.
User Acceptance & Purpose Validation
Whether each platform states its purpose, delivers its services, supports a complete citizen journey, creates real public value, is inclusive, and can be trusted.
How each criterion is scored
How issues are prioritised
Two streams, one framework
Reviewers were divided into technical and non-technical streams so every platform was examined from both the engineering and the citizen's point of view.
Technical reviewers assessed
Non-technical reviewers assessed
From opinion to reproducible finding
The ICT Agency asked that every finding be reproducible — so another officer can verify the same issue without asking the reviewer. Each issue records four things.
The exact navigation route — e.g. Homepage → FAQ → select a question.
Screenshot, URL and the exact error text observed.
The device, browser and date of the review.
A severity rating and a recommended action.
Non-intrusive by design
All checks were passive and non-intrusive — no penetration testing or exploitation was performed, consistent with the manual's methodology. Reviewers looked at how each platform is configured from the outside; they did not attempt to break in.